Refund & Returns Policy
At Hunzai Pure Shilajit, we are committed to ensuring your complete satisfaction with our products. Please read our refund and returns policy carefully:
Eligibility for Returns
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Products must be returned within 7 days of delivery.
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Items must be in their original packaging, unused, and in the same condition as received.
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Due to the nature of Shilajit as a consumable health product, opened or partially used items are not eligible for return.
Non-Returnable Items
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Opened or used Shilajit.
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Products damaged due to mishandling by the customer.
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Items purchased from unauthorized sellers.
Refund Process
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To request a refund, contact our customer support at info@hunzaipureshilajit.com or call +92-311-5721826 within 7 days of receiving your order.
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Once your return is approved and the item is received, your refund will be processed within 7–10 business days.
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Refunds will be issued to the original payment method.
Shipping for Returns
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Customers are responsible for return shipping costs unless the product is damaged or incorrect.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately with a photo of the product. We will arrange a replacement or full refund at no additional cost.
Contact Us
For any questions or concerns regarding returns or refunds:
Email: info@hunzaipureshilajit.com
Phone: +92-311-5721826
Effective Date: 2026